General Policy

Vibewist is dedicated to ensuring your satisfaction with our tote bags. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy, subject to the terms outlined below.

Return Eligibility

To qualify for a return, the tote bag must be unused, in its original condition, and with all tags attached. Returns are accepted within 30 days of the purchase date.

Refund Process

Refunds will be issued to the original payment method once the returned tote bag is received and inspected. Please allow 5-7 business days for the refund to be processed.

Return Procedure

For all returns, please adhere to these steps:

1. Contact our customer service at support@vibewist.com to initiate the return process.
2. Clearly state the reason for the return and provide your order number.
3. Await instructions on where to send the tote bag.
4. To expedite the process, please include a video or photo of the defective or damaged product as proof for a refund or replacement.

You will receive an email confirming the completion of your return once we have received and confirmed it (typically within 72 hours of receipt). If a refund is necessary, it will be granted within 7 days. Please keep in mind that if you rely on your bank or credit card company, it will take an additional 3-5 working days for the credit to be reflected in your account.

Return Cases

1. Customer Remorse: If the return is due to customer remorse, the customer is responsible for return shipping costs. A refund will be issued for the cost of the tote bag minus the original shipping fee.
2. Faulty Product: In the case of a faulty product, please provide clear images of the defect to support@vibewist.com.We will arrange a return label, and upon inspection, a full refund will be issued.
3. Package Damaged: If your package arrives visibly damaged, please document the damage with photos and contact us immediately. We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
4. Wrong Size: If you received the wrong size, please contact us at support@vibewist.com for further instructions. We will provide a return label, and upon receiving the tote bag, we will send the correct size or issue a refund.
5. Package Torn: In the event the package is torn upon arrival, please document the damage and contact us immediately. We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.

Contact Information

For any questions or concerns related to returns and refunds, please reach out to our customer service at:

EMAIL: support@vibewist.com

ADDRESS: 110 Millard St, Portsmouth, OH 45662, United States 

Thank you for choosing Vibewist!